Customer Service

We're here to help with orders, deliveries, payments, returns, and account questions.

Contact us

• General support: [email protected]
• Orders & payments: [email protected]
• Operations: [email protected]

Please include your order number in all support emails so we can assist you faster.

Response times

We aim to respond within 1–2 business days (Monday–Friday, excluding South African public holidays). During peak periods, replies may take slightly longer.

Before you contact us

• Check your order confirmation email for status and reference numbers.
• Review our Shipping Policy for delivery timeframes.
• See our Payment Policy for EFT instructions.