Refund Policy

Approved refunds are processed back to the original payer via EFT. Glamor Grace SA does not refund to third-party accounts without verification.

When refunds apply

• Approved returns in original condition.
• Cancelled orders before dispatch (full refund).
• Faulty or incorrect items sent by us.
• Order cancelled because payment was not received in time.

Refund method

Refunds are paid by EFT to the bank account from which payment was made, in the name of Bistoh Trading or the account holder shown on proof of payment.

Processing time

Once your return is received and approved, please allow 5–10 business days for the refund to be processed. Bank clearing times may add additional days.

Partial refunds

If only part of your order is returned or approved, we will refund the value of the approved item(s) only. Original shipping fees are non-refundable unless the return is due to our error.

Questions

Email [email protected] with your order number for refund status.